Computer Telephony Integration
Samsung’s CTI products enable you to add sophisticated functionality to your phone system by utilizing a data link between the phone equipment and a PC or LAN. This exciting technology increases the ease of making, receiving and managing calls. A PC based operator console, provides a graphical overview of the phone system traffic and simplifies incoming call management, and a real time management and reporting package improves call center efficiency.
- Use Computer Telephony Integration to provide
enhanced features and capabilities for your phone system
The SMART OPERATOR : The smartest PC-based auto attendant console in the world. The system is so flexible that control can be transfered to any other desktop in the office. Smart Operator works with LANs, so calls in different offices nationwide can be monitored by a single receptionnist !
The SMART CENTRE : Build to effectively manage the operation of a Call Center. SmartCenter's highly visual interface can inform call center managers
of parameters outside acceptable limits, such as too many calls waiting, longest waiting calls and abandoned calls, among others. Historical reports add the ability to look back at previous days, weeks or months events.
Source : Samsung Informations