With de Voice / Live mailbox, you can receive messages and screen your phone call!

• No investment - No equipment to install - No maintenance - No complicated training.
• Your mailbox can help you to manage your incomming calls. The caller choose if he want to talk to you or simply leave a message.
• A private phone number comes with each Voice / Live Mailbox. It allows users to receive messages and talk to people directly, bypassing your receptionist, further reducing calls to be handled.
• If the caller want to talk, he press zero and ear : "Who may I say is calling". The system will record his name and repeat it to you when you take the call.
• You can choose to take the call or return the caller to a different message of your mailbox.

• Group messaging - reach all Voice Mailboxes with a single call
• Transfer messages from one Voice Mailbox to another - add comments before sending
• Return receipt for messages sent - selectively
• Automatic page alert - or alert to another telephone
• Detailed message capability and storage capability
• Add a private Fax Mailbox for pennies a day

Your company's image and sales may suffer if you don't give callers the right options to communicate effectively.

Voice Mail is more than just an answering machine alternative, it's a complete internal communications center that can perform many tasks.

Contact us to evaluate how you can reduce your overhead, streamline your communications and even improve your customer service…using the latest in Voice Messaging communications.

Call Screening & Custom Front-End Call Directors

It's no secret that many companies are losing business because they are not answering their primary lines with live personnel. First and foremost, Metrolert exists to place a live telephone attendant on every call.

We can show you the many benefits that a properly designed and easy to use Call Screen can provide. Although we often associate this option with an endless array of selections and buttons for the caller to push, we have expertise in designing and implementing elegant yet simple approaches for utilizing this technology. The choice of whether call screening is appropriate to your needs will ultimately be decided by you.

Since 1983, Metrolert has been designing and implementing procedures that our staff can execute on your behalf to handle calls. For example, you may have a need for front-end call screening to allow the caller to make certain selections on the keypad that can direct the caller to the appropriate screen and operator necessary to efficiently process or relay their call. A computer equipment company may desire to have the caller press "1" if he/she is a client inquiring about the delivery date of a recently placed order. If, on the other hand, the caller requires the need of the on-call service technician, he/she may be asked to press "2." In each case the caller is routed to the proper attendant screen at Metrolert so that the call can be handled according to the procedure established by you for each specific situation.

Because every client has different needs, we work directly with you to design and implement an application that best suits your requirements. At Metrolert, we have the in-house capability to provide a wide variety of options and formats. The key is to have the right information about your business requirements from the start, so that we can follow the agreed-upon procedures when your most important calls reach us.