..."every business with a telephone is conducting inbound telemarketing whenever a customer calls."

Telemarketing has two sides. At Metrolert, we specialize in both inbound and outbound telemarketing services.

Metrolert is equipped to provide telemarketing around the clock. Because the business world operates 24 hours a day, you need to be able to respond to your customers whenever needed. Their demands for information, requests for order placement, and so forth must be fielded immediately at the time of their call.

For many businesses, maximizing their ability to deal with customers and prospects, 24 hours a day, every day, is impossible. We know that just being able to offer effective inbound services during regular business hours is often difficult for offices, especially when they do not have enough staff to handle the added traffic and follow-up often required during peak periods.

We offer a logical solution. Use Metrolert as your inbound or outbound telemarketing service. We have a team of professionally trained operators, working at special computer consoles that have access to all your detailed information. When a caller responds to an ad, promotion, visits your website or simply needs more information, the computer screen automatically prompts our operator with your company's custom information. Metrolert can thus function as a dedicated member of your company team.

Metrolert is fully equipped with inbound Order Entry software to satisfy most complex order needs. We can customize a tailored order form for our attendants to complete on every call, or we can access your in-house order applications on your company website.

Metrolert is willing to work with you to develop database reports that meet your needs. Our order entry software is very flexible and enables us to generate reports in a user-friendly format to ensure that we continue to meet your changing requirements.

Our experience has shown that the more we can learn about your application and your individual need for data from the start, the easier the application is to design and implement successfully. We spend the time necessary on the front end to learn about your business, establish your needs and develop a cost effective solution.

The benefits that we have been able to achieve for our clients utilizing our in house applications include significant cost savings. Several of our clients have been able to reduce their need for staffing and were able to re-assign their personnel to other tasks.

"Call Now! Operators are standing by to take your order!" When you make that promise, you had better keep it. Our trained operators are readily available at any time, with all the information they need right at their fingertips. An 1-800/888 Response number for a TV or magazine advertisement is a direct link with the success of the product or service being offered. The fact that your customers can place orders from a catalog over the telephone or on your website 24 hours a day directly increases the sales potential. We can help you put together a comprehensive program to execute efficient processing of those orders in a cost-effective manner.