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Computer-Telephony
and Web Integration
Metrolert is combining
computers, telephones, the Web and LIVE Agents. We can access the Internet
to assist computer users and non-connected alike.
For
those of your customers who don't have access to the Internet…
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Your
toll-free number can, when dialed, trigger an instant Metrolert Customer
Service Representative (CSR) response. Our CSR screen displays your
website as each call comes in so they can retrieve and/or deposit
information in real time.
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For
direct sales, help desk, dealer locator or registration issues, we
simply use your site to manage inbound call traffic wanting to do
business or requiring customer support.
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We
use your Web site to meet both your client's and your organizations'
needs. Our solutions save time and money, and bring proven Computer-Telephony
Web Integration abilities together for efficiency and care.For
those of your customers who have access to the Internet and your Web
site…
For
those of your customers who have access to the Internet and your Web
site…
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One
of the barriers that the electronic commerce market is facing is
the lack of human contact on the Web.
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By
providing access to our CSRs for your customers to speak with while
they browse your Web site or on-line store, Metrolert will help
you increase the odds of securing a sale or a lead."
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Metrolert
enables your company to deliver high value, live assistance to online
customers and prospects.
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This
business-critical application was built specifically for the needs
of fast-growing eCommerce companies, offering an array of resources
and response tools that gives your company the ability to convert
site visitors into profitable, long-term customers.
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Metrolert
ensures that your online customers are connected easily and seamlessly
to the right agent every time.
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As
your Web site grows and evolves, Metrolert will grow and evolve
with you.
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In
addition to giving you the ability to quickly implement basic Web
collaboration capabilities like one-to-one text Web Chat and Web
Page Push, Metrolert Web-enabled services include a dynamic combination
of browser sharing, forms collaboration and Web Callback services.
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By
giving customers who are visiting your Web site the help they need,
when they need it, our Web-enabled services help you convert site
visitors into paying customers, improve customer satisfaction and
loyalty, and increase repeat business.
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Convert
visitors into paying customers
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Boost
customer satisfaction and loyalty
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Build
long-term, profitable customer relationships
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Meet
the needs of your growing business with scalable, full-featured services
Web-enabled
Agent Services
Web
Chat
This feature allows
you to offer people browsing your Intranet or Internet Web site the
ability to chat online with a Metrolert agent. This is accomplished
by placing a Web Chat link on your web page. When a visitor to your
site selects the link, a request is sent to a Metrolert agent to chat
with the visitor. This will allow the visitor to ask the agent questions
about the web page they are viewing.
Web Callback This
feature allows you to offer visitors browsing your Internet Web site
the ability to request a callback from a Metrolert agent. This is accomplished
by placing a Web Callback link on your web page. When the visitor selects
the link, a Web Callback form is displayed asking the visitor to enter
information that will tell the Metrolert agent how to reach them. The
agent then receives a notification with the information the visitor
entered, and can call them at the phone number they entered.
Web
Push
When a visitor to
your Web site contacts one of our Metrolert agents using the Web Callback
or Chat features, the agent can now push web pages back to the visitor
using our Web Push feature. This allows the visitor to ask questions
which the agent can answer by pushing information to the visitor.
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